Privacy Policy

1. Who we are

LetterCraft is operated by NovaVision Consulting FZCO, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE. For privacy questions contact support@lettercraft.email.

2. Data we collect

• Account data: email address and authentication identifiers.
• Newsletter content you create, source URLs, uploaded documents and images.
• Recipient lists you import for sending features.
• Usage data: generation counts, plan and billing identifiers.
• Technical data: IP address and basic browser headers required to serve requests.

3. How we use it

We use your data to provide the service: generate newsletters, store drafts, send emails on your behalf, enforce plan limits, and contact you about your account. We do not sell personal data and we do not use your newsletter content to train third‑party models.

4. Subprocessors

LetterCraft relies on a small set of subprocessors for hosting, database, AI generation and email delivery. They process data only on our instructions and under contractual confidentiality obligations.

5. Your rights

You can request access, correction, deletion or export of your personal data at any time by writing to support@lettercraft.email. Account deletion removes your projects, drafts and recipient lists.

6. Cookies

We use only strictly necessary cookies for authentication and session management. We do not run third‑party advertising or cross‑site tracking cookies.

7. Email sending

When you use LetterCraft to send emails, you remain the data controller for your recipient lists. You are responsible for lawful basis, proper consent, accurate sender information and a working unsubscribe link.